Cloud computing providers spend billions annually on cybersecurity, and have teams of experts dedicated to keeping your data safe. We use Microsoft Azure, which is trusted by 95% of Fortune 500 companies. Your data is encrypted at rest and in transit, and is backed up daily.

You are in control of your data and you can delete customer records at any time.

The website and app can be accessed only by accounts you've authorised, and you can set their permissions - administrator or employee - to determine what they have access to and can update.

Sign up for an account on the website.

Download the app from the Google Play Store or Apple App Store.

Start creating certificates!

The mobile app, available for Android and iOS, is to be used when you're on site to create the certificates and warning notices. Simply search for your customer by name, address, postcode, telephone, or email, to load their details, then select or add appliances, schedule any appointments, tap the finish button and you're done! The database will be updated with the appointment details, and your email app will open with the certificates/warning notices attached for you to send to your customer.

The mobile app also allows you to add new customer, update existing customers, and schedule appointments when you're on the go.

The website gives you access to some things that just don't work well on such a small screen, such as the list of due and overdue customers, dashboard graphs, company settings, user management, and more.

As you send the emails from your own email address, you'll always have access to the attachments within your Sent Items folder.

You can also add another email address as the BCC to send yourself a copy.

From the website, on the customer's appointment details, you can reproduce any certificates and warning notices for that appointment, with full details except the customer's signature.

There are three types of reminders that are sent to customers: booked appointment reminders, reminders to book, and booking confirmations.

Emails are sent by default, but you can also send text messages at 4.5p per message. You can choose whether to send both or just one.

There are also follow-up emails and introductory emails.

You can send as many reminders prior to a booked appointment as you like, in the months, weeks, and days before.

Reminders to book are for customers who are coming due in the next 1-6 months, depending on your settings. These customers are sent a reminder on the first of the month with details about their appliance now due for a sweep and how to contact you to book in. The website dashboard shows you who is due for a sweep so you'll know who is going to receive a reminder.

Follow-up emails are optional emails sent at the end of an appointment to good customers and can contain your review links to grow your business online.

Introductory emails can contain any content such as terms and conditions, and you can send these when adding a new customer.

A cloud-based database allows you to share data across multiple devices and team members. Each device and user can read and update data in realtime, whereas with a local database, you would each have to maintain a copy of the data and then synchronise it periodically.

When any updates are made to the database to store more data about an appliance or customer, etc. you will automatically receive these through the Google Play Store or Apple App Store, and when you refresh the website, so you do not have to apply any updates yourself.

Yes, you can send certificates via WhatsApp.

When creating a certificate, your phone will prompt you to choose the app to share the attachment, and you can select WhatsApp.

Yes, the app works offline and will sync your data when you're back in coverage.

With your appointments added to the database, you can download your customer data for the day ahead from the app, and if you're out of internet coverage, the search feature will use the data from your device. The data is kept for a day and then removed to free up storage.

Select the customer as usual and fill in appliance and appointment details, and the certificates and warning notices will be created and wait in your email outbox. The database update will be pending until you reconnect to the internet.

£16.50 per month for certificates and warning notices plus the customer database, allowing you to save your customer details and appointment history.

£22 per month for certificate and warning notices, the customer database, and the full automation package with reminders for due and overdue customers, and reminders for booked appointments, a day list, follow-up emails, and more.

Free for the first 30 days.

We are raising our prices for the first time in 3 years - just £2 extra per month, and you can still pay for the year for the price of 11 months. This price includes two additional users, with further users available for £5 to £10 extra per month, depending on the number.

With the price of everything going up, a subscription to Sweep Certificates means you'll never need to purchase paper certificates and warning notices again, and that's alongside saving you hours in admin time.

Payments are facilitated by Stripe and we do not hold your billing details.

You can cancel or change your subscription at any time.

Once your trial has finished, you'll get the option to select your subscription tier on the website.

You can cancel your subscription at any time by going to the Manage account page.

Once you cancel your subscription, you will still be able to use the app until the end of your billing period.

We offer free support via email and phone.

We can talk you through how to use the system and get the most value for your business.

We do not and we never will.

You can import your existing customer data via our import spreadsheet where you simply fill in any customer and appointment details and the database entries will be created.

If you need help getting your data in the right format, we're happy to assist.

When adding your company details to the certificate branding, there are templates you can download to get started, or you can send us your information and any logos and we can assist you.

We do not currently integrate with any accounting software as many sweeps use a payment card reader such as SumUp which can perform the same function.

The certificate acts as an invoice as it contains details about the sweep price and any extras sold, and if you are VAT registered, it can automatically calculate it.

So while Sweep Certificates does not yet have all the features of chimney sweep accounting software, it is still possible to invoice customers and record payment method and amounts for each appointment within the system to help you reconcile.

Yes, absolutely. When adding or updating an appointment in the app, you can tap the Add to calendar button and it will add or update the entry in your calendar.