Support for Sweep Certificates

Sweep Certificates supports chimney sweeps and stove installers across the UK and Ireland. Support is included with your subscription, not sold as an add-on. Email info@sweepcertificates.co.uk for help, or use Ask for help once you are signed in. We offer free setup help, a 30-day trial with no credit card, and plans from £18.50 per month including VAT.

How to get help

  • Email info@sweepcertificates.co.uk for setup, imports and general questions.
  • Once you are signed in, open Ask for help from the website chat to reach our support team.
  • See our Meet the team page for how Matt, Glenn and Sharon support customers by website chat, Facebook, email and phone.

Getting started

New to Sweep Certificates? Read the getting started guide for how the website and mobile app fit together during your trial.

Pricing

Standard is £18.50 per month including VAT. Premium is £24.00 per month including VAT for three users. Online booking is a £10.00 per month add-on on Premium. See products and features or homepage pricing for full details.

Frequently asked questions

How do I contact Sweep Certificates support?

Email info@sweepcertificates.co.uk or use Ask for help once you are signed in. Matt handles technical issues. Glenn and Sharon help with day-to-day questions and training.

Is support included in my subscription?

Yes. Setup help, onboarding your customer data and ongoing questions are included. You do not pay extra for support tickets or training calls.

Do you help with setup and importing customers?

Yes. Send your logo and customer list and we will set you up free, including imports from a spreadsheet or an old system export.

How long is the free trial?

You get a 30-day free trial with no credit card. Complete getting started steps during the trial to unlock the full 30 days.

What does Sweep Certificates cost?

Standard is £18.50 per month including VAT. Premium is £24.00 per month including VAT for three users. Online booking is a £10.00 per month add-on on Premium.

Can I get help before I sign up?

Yes. Email info@sweepcertificates.co.uk with your questions. We are happy to talk through your setup before you start a trial.