1. Who we are and these terms
1.1 We are Sweep Certificates Limited, a company registered in England and Wales under number 13363378. Our registered office is 2a-3a Market Gate, Pershore, Worcestershire, WR10 1DZ. Email: info@sweepcertificates.co.uk. We trade as Sweep Certificates.
1.2 These terms apply when you subscribe to or use Sweep Certificates. That includes the website at sweepcertificates.co.uk, the mobile app, online booking at booking.sweepcertificates.co.uk, and Premium API or AI agent connections.
1.3 The Service is supplied to trade businesses, including sole traders, for use in the course of their work. It is not offered as a consumer goods or home-delivery contract. If you are buying wholly as a consumer, do not use the Service. Contact us instead.
1.4 By creating an account, starting a trial, or using the Service, you agree to these terms, the acceptable use policy, the privacy policy, the cookie policy and the cancellation policy.
1.5 If you set up an account for a company, you confirm that you have authority to bind that business.
2. The service
2.1 Sweep Certificates is software for chimney sweeps, stove installers and similar trades in the UK and Ireland. Features can include digital certificates and warning notices, a diary, customer records, reminders by email, SMS or WhatsApp, quotes and invoices, accounting sync, online booking, in-product help, and Premium API or AI agent access.
2.2 What you get depends on your plan, add-ons and settings. The product pages describe current plans. We may change features as we develop the Service. We will not remove the core purpose of the plan you pay for without notice or a chance to cancel.
2.3 We supply the Service with reasonable skill and care. We do not promise that it will be uninterrupted, error-free, or available at every moment. Planned work and faults happen.
2.4 The Service helps you record work and contact customers. It does not replace your professional judgement, trade competence, or any duty you owe to a householder or insurer. We are not a chimney sweeping or installation business.
3. Accounts and users
3.1 You need an account to use the signed-in product. Login is handled by Auth0. You must keep login details secret and tell us if you think an account has been misused.
3.2 The account owner is responsible for users they invite, for roles they assign, and for everything done in the company account. That includes actions taken through the mobile app, the website, online booking settings, API keys and connected AI agents.
3.3 You must give us accurate account details. Your company name appears on certificates, messages and, if enabled, your public booking profile. You are responsible for that identity being accurate. We do not verify trading names, association membership or impersonation beyond the limits described in the acceptable use policy.
3.4 You cannot rename the company in the product yourself. If the legal or trading name changes, email us and we will update it when we are satisfied the change is genuine.
3.5 We may refuse or close a sign-up that looks abusive, automated, or unrelated to a trade business. That is an anti-abuse step, not an identity check.
4. Subscriptions, add-ons and payment
4.1 New companies start on a trial as described on the sign-up page. No card is required to start the trial. When you choose a paid plan, billing starts when the trial ends unless we tell you otherwise.
4.2 Plans, user limits, franchise or subbed-work fees, and add-ons such as online booking are as shown in the product at the time you subscribe. Listed prices include VAT unless we say otherwise.
4.3 Payment is collected by Stripe. You authorise recurring charges for the plan and add-ons you select. Usage charges, such as SMS, are billed as shown in the product. WhatsApp message charges are billed by Meta, not marked up by us.
4.4 You can change plan during a billing period. The next invoice is prorated as described in the cancellation policy.
4.5 If a payment fails, Stripe retries it. If retries fail, the subscription is cancelled. An open card dispute does not cancel the subscription until the next billing period. See the cancellation policy.
4.6 We may change prices or plan contents. We will give reasonable notice before a price change applies to a renewal. If you do not accept the change, cancel before the new price takes effect.
5. Cancellation
5.1 You may cancel at any time from the Subscription page. The subscription stays active until the end of the current billing period. There is no extra cancellation fee.
5.2 The full cancellation rules, including failed payments and disputes, are in the cancellation policy. That page forms part of these terms.
5.3 After the paid period ends we may disable access. You should export any records you need before that date. We may delete company data after closure, subject to the privacy policy and any legal duty to keep records.
6. Acceptable use
6.1 You must follow the acceptable use policy. It is part of these terms.
6.2 If you breach that policy or these terms, we may suspend or end the Service as set out in section 14.
7. Your content and customer records
7.1 You own the content you add to the Service. That includes customer names, addresses, emails, phone numbers, appointment notes, certificates, photos, quotes, invoices and booking copy.
7.2 Those customer records belong to your business. We process them to provide the Service. The privacy policy explains when we are a controller and when we are a processor.
7.3 You grant us a licence to host, copy, display, transmit and back up that content so we can run the Service, send messages you trigger, show booking pages you enable, and support your account.
7.4 You are responsible for the lawfulness and accuracy of that content. You must have a reason in data protection law to store and use your customers' details, and to send them messages.
7.5 We do not review certificates, messages or records for accuracy, professional quality or impersonation. Email content may be sanitised to remove malicious links and we reserve the right to moderate content.
8. Messages you send
8.1 Reminders, confirmations, quotes, invoices and other messages go out in your business name, using the templates and settings you choose.
8.2 You are responsible for the wording, the recipients, and for complying with PECR, UK GDPR, and any Irish or other rules that apply to your messages. You must honour opt-outs.
8.3 We may strip unsafe HTML or block content that looks like a technical attack. We do not read every message to check that it is fair, accurate or sent as the right business.
9. Premium API and AI agents
9.1 If your plan includes the v1 API or AI agent connections, those tools can read and change records for your company. They are part of the Service and these terms apply to them.
9.2 Keep API keys secret. Do not put them in browser code or public posts. You are responsible for every request made with your keys or with an AI app you have authorised.
9.3 AI agent access is supplied as a beta feature unless we say otherwise. The connection method and tools may change. An assistant can make mistakes. Check important actions before you rely on them.
9.4 We may apply limits, revoke a key, or disconnect an agent if we see abuse, a security risk, or a breach of these terms. We do not offer a separate uptime promise for the API or AI connections unless we agree that in writing.
10. Online booking
10.1 Online booking is an optional Premium add-on. If you turn it on, customers may book through links you send or through a public profile on booking.sweepcertificates.co.uk.
10.2 You are responsible for the profile text, services offered, diary rules and the appointments that result. People who book with you are your customers, not ours.
11. Third-party services
11.1 The Service uses other providers. Examples include Auth0 for login, Stripe for payment, Azure for hosting and files, and optional connections to Google Calendar, WhatsApp Business, Xero, QuickBooks, FreeAgent, Sage, SMS carriers and mapping or places tools.
11.2 Those providers have their own terms. We are not responsible for their outages, changes or decisions, except where the law does not allow us to exclude that.
11.3 If you connect an accounting, calendar or messaging account, you instruct us to exchange the data needed to keep that connection working.
12. Support
12.1 Support is included with a subscription. You can email us or use Ask for help once you are signed in. We aim to respond within five working days. We do not guarantee a fix time.
12.2 Ask for help may use an automated assistant as well as our team. Do not put payment card numbers or other unnecessary secrets into that chat.
13. Data protection
13.1 Each party must comply with data protection law that applies to it.
13.2 For your own account, billing and how you use the product, we decide how that data is used and we are a controller. For the personal data of your customers that you store in the Service, you are the controller and we process it on your instructions to provide the Service. The privacy policy sets this out in more detail.
13.3 This page is not a separate data processing agreement. If you need written processor terms, email us and we will tell you what we can offer.
14. Suspension and ending the contract
14.1 We may suspend or end access if you do not pay, if you breach these terms or the acceptable use policy, if we have to do so by law, or if continuing would create a security or operational risk.
14.2 Where we reasonably can, we will tell you first and give you a chance to fix the problem. We may act without notice if the harm is serious or urgent.
14.3 You may end the contract by cancelling under section 5. We may end the contract by written notice if you commit a serious breach that cannot be fixed, or that is not fixed within 30 days of notice, or if you become insolvent.
14.4 Ending the contract does not affect rights or debts that already exist. Sections that need to survive, including liability, will survive.
15. Our intellectual property
15.1 We and our licensors own the Service, the software, the designs and the documentation. You receive a limited, non-exclusive right to use the Service for your business while you have a current trial or paid subscription.
15.2 Your logos, certificate details and records remain yours. Association artwork is used only as that association allows.
16. Liability
16.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that English law does not allow us to exclude.
16.2 We are not liable for loss of profit, revenue, anticipated savings, goodwill or business, or for indirect or consequential loss.
16.3 We are not liable for loss that arises from your content, your messages, your choice of recipients, a third-party service listed in section 11, or from an API or AI action you authorised, except to the extent caused by our failure to use reasonable skill and care.
16.4 Subject to 16.1, our total liability for all claims arising out of the Service or these terms in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the claim. If you have paid no fees, the limit is £250.
16.5 You will reimburse us for claims, fines and reasonable costs that arise from your breach of these terms, from content you send, or from your use of customer data, except to the extent caused by our negligence or breach.
16.6 The limits in this section apply to the fullest extent English law allows for a contract between businesses.
17. Changes to these terms
17.1 We may update these terms by publishing a new version on this page. We will change the last-updated date. For a change that we think is material, we will also try to email the account owner.
17.2 If you continue to use the Service after an update, the new terms apply. If you do not agree, cancel under section 5.
18. Other legal terms
18.1 You may not transfer this contract without our consent. We may transfer it to another company that takes on the Service, and we will tell you if we do.
18.2 If something beyond a party's reasonable control stops it performing, that party is not liable for the failure while the event lasts, provided it tells the other party and takes reasonable steps.
18.3 If a court finds part of these terms unenforceable, the rest still applies.
18.4 These terms, with the policies linked in 1.4, are the whole agreement for the Service. They replace earlier terms for the same subject.
18.5 A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce it.
19. Governing law and complaints
19.1 These terms, and any dispute or claim arising out of them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. If you are established only in Scotland or Northern Ireland, you may also bring a claim in the courts of that jurisdiction.
19.2 If something goes wrong, email info@sweepcertificates.co.uk. We will aim to reply with a proposed way forward within five working days.
20. Contact
Sweep Certificates Limited, 2a-3a Market Gate, Pershore, Worcestershire, WR10 1DZ. info@sweepcertificates.co.uk.
See the policies hub for every legal page.